Services & Polices


Catering Business Express

This service offers a variety of menu items for continental breakfast, lunch, coffee breaks and dinner.  This includes baked goods, bottled beverages, coffee, fresh fruit, soup, salads, sandwiches and pizza.  These orders can be delivered to any location within UIHC and College of Medicine, but hot food will be limited to the Food and Nutrition Services rooms (see list on the Rooms page).  The hours of operation are Monday through Friday, 6:00am-6:00pm, and Saturday 6:00am-12:00pm. This service includes the delivery of the requested menu items and all paper products necessary.  It is required that customers have a table or countertop available for the items to be placed on upon delivery.

Special Events catering

This service offers the entire UIHC Catering menu, and is available in all FNS conference rooms.  Two levels of service will be available through Special Events Catering: disposable products events and china/linen events.  Catering services will designate a server to all Special Events Catering events.  Depending on the size, type, and level of service of the event, additional servers may be required.  For example, a china event which includes linen table cloths and napkins will require more staff than an event using disposable products.  A wait staff commission for each server will be added to the bill.  We will make a recommendation for the number of servers needed for an event, however the customer will make the decision regarding the desired number of servers. 


Room Set-up

 Catering Business Express:

  • The client will be responsible for having a table/counter available for delivery of their requested items, as well as the set-up and clean-up for their event.

Special Event Catering:

  • Room set-up is included in the price for Special Event Catering.  Included in the Rooms page are floor plans available for each FNS conference room.  The client is responsible for choosing the appropriate floor plan to fit their needs.  Non-standard floor plan requests will be considered on an individual basis; it may require an additional service charge or it may not be approved.  If the client moves the furniture in the event rooms, all items must be returned to their original location or an additional service charge will be added. 


Food and Nutrition Services Rooms

 You will find the list of available rooms on the Rooms page.  No food from outside of the hospital is allowed in the following rooms: Atrium Dining Room, Atrium Conference rooms A/B, East Room, and Melrose Conference Center rooms.  This includes food from home as well as food from a vendor outside of the hospital. 


Guest counts

An estimated number of guests should be provided at the time your order is placed.  A final count is required by noon, two (2) business days (M-F) prior to your event.  Once this deadline has passed, the estimate becomes the “final count” and that number will be used to calculate your bill.  Changes in final count after this time will be accommodated whenever possible, but cannot be guaranteed.  Additional costs will apply.  Should the number of guests served exceed the final count, billing will be adjusted to the charge for the actual number of guests served.



Cancellations less than 24-hours prior to your event are subject to charges that will be assessed and billed accordingly.  Catering Business Express events that have already been delivered and Special Event Catering events that have already been set up will be charged in full.


Building/Room Access

For Catering Business Express events, it is your responsibility to make sure your room is accessible for our staff, and that table/counter is available for drop off.  This is especially important for deliveries being made in the early morning, late evening, or over the weekend.  For Special Event Catering events, our staff will arrange to have all areas unlocked. 


Payment Policies

Payment procedures are simplified and completed with the use of your 40-digit MFK number.  Orders should be submitted on a hospital requisition that has been filled out completely and has the appropriate approval signatures.  For those events where an MFK cannot be used, we must receive a written order that includes an address where billing can be sent.  It is possible to use a credit card or procurement card for payment.  Please contact Catering Services to arrange these payment methods.  Requisitions must arrive in our office no later than one week in advance for Catering Business Express events, and three weeks in advance for Special Event Catering events.  This advance notice allows for the appropriate food items to be ordered and the appropriae service staff to be scheduled.  Orders received after these deadlines will be accommodated whenever possible, but not guaranteed.


UCHOOSE program

The campus-wide Healthy Campus Nutrition Advisory Group developed a set of healthy food guidelines called the UChoose program.   UChoose supports healthy choices for staff, faculty, students, patients and visitors.  Because UIHC Catering Services is committed to providing healthy food options to our clients, it is required that we provide 25% of the total servings as healthy choices.  Our menu has been modified to meet this requirement. 


Table Skirting

Table skirting and table tops are provided for food and beverage tables free of charge for Special Event Catering.  Also included is two additional tables with set-up and removal.  Table skirting and table tops are not included in the price of Catering Business Express events  events but are available for rental.  Please follow this link for more information about table skirting.


Flowers and Specialty Items

If your event requires flowers or rentals from any other purveyor, our staff will be happy to make those arrangements for you.  Emergency fees may also be added depending on the situation, and will be evaluated on an individual basis.


Guest Book

A guest book is available for retirements, farewells, or other appropriate functions at a cost of $10.

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