Services &
Polices
Meetings/gatherings:
Consider using virtual meeting options like Zoom when
meeting in person is not necessary. If you do meet in
person, masks are required in clinical and non-clinical
rooms in patient care facilities, and masks are encouraged
in all other UI Health Care locations. Food should not be
consumed during meetings.
Services
Catering Business Express
This service offers a
variety of menu items for continental breakfast, lunch,
coffee breaks and dinner. This includes baked goods,
bottled beverages, coffee, fresh fruit, soup, salads,
sandwiches and pizza. These orders can be delivered to
any location within UIHC and College of Medicine, but hot
food will be limited to the Food and Nutrition Services
rooms (see list on the Rooms page).
The hours of
operation are Monday through Friday, 6:00am-5:00pm. For all
events on Saturdays, Sundays, and holidays, the customer
must retrieve their requested items and paper products by
picking them up in the Fountain Dining Room or Marketplace
Cafe. It is required that customers have a
table or countertop available for the items to be placed on
upon delivery.
Special Events catering
This service offers the
entire UIHC Catering menu, and is available in all FNS
conference rooms. Two levels of service will be
available through Special Events Catering: disposable
products events and china/linen events. Catering
services will designate a server to all Special Events
Catering events. Depending on the size, type, and
level of service of the event, additional servers may be
required. For example, a china event which includes
linen table cloths and napkins will require more staff than
an event using disposable products. A wait staff
commission for each server will be added to the bill.
We will make a recommendation for the number of servers
needed for an event, however the customer will make the
decision regarding the desired number of servers.
Room Set-up
Catering Business
Express:
Special Event Catering:
-
Room set-up is
included in the price for Special Event Catering.
Included in the Rooms page are floor plans available for
each FNS conference room. The client is
responsible for choosing the appropriate floor plan to
fit their needs. Non-standard floor plan requests
will be considered on an individual basis; it may
require an additional service charge or it may not be
approved. If the client moves the furniture in the
event rooms, all items must be returned to their
original location or an additional service charge will
be added.
Food and Nutrition
Services Rooms
You will find the list
of available rooms on the Rooms page. No food from
outside of the hospital is allowed in the following rooms:
Atrium Dining Room, Atrium Conference rooms A/B, East Room,
and Melrose Conference Center rooms. This includes
food from home as well as food from a vendor outside of the
hospital.
Guest counts
An estimated number of guests
should be provided at the time your order is placed. A
final count is required by noon, two (2) business days
(M-F) prior to your event. Once this deadline has
passed, the estimate becomes the “final count” and that
number will be used to calculate your bill. Changes in final
count after this time will be accommodated whenever
possible, but cannot be guaranteed. Additional costs will
apply. Should the number of guests served exceed the
final count, billing will be adjusted to the charge for the
actual number of guests served.
Cancellations
Cancellations less than
24-hours prior to your event are subject to charges that
will be assessed and billed accordingly. Catering
Business Express
events that have already been delivered and Special Event
Catering events that have already been set up will be
charged in full.
Building/Room Access
For Catering Business Express
events, it is your responsibility to make sure your room is
accessible for our staff, and that table/counter is
available for drop off. This is especially important
for deliveries being made in the early morning, late
evening, or over the weekend. For Special Event
Catering events, our staff will arrange to have all areas
unlocked.
Payment Policies
Payment procedures are
simplified and completed with the use of your 40-digit MFK
number. Orders should be submitted on a hospital
requisition that has been filled out completely and has the
appropriate approval signatures. For those events where an
MFK cannot be used, we must receive a written order that
includes an address where billing can be sent. It is
possible to use a credit card or procurement card for
payment. Please contact Catering Services to arrange these
payment methods. Requisitions must arrive in our
office no later than one week in advance for Catering
Business Express events, and three weeks in advance for
Special Event Catering events. This advance notice
allows for the appropriate food items to be ordered and the
appropriae service staff to be scheduled. Orders
received after these deadlines will be accommodated whenever
possible, but not guaranteed.
UCHOOSE program
The campus-wide Healthy
Campus Nutrition Advisory Group developed a set of healthy
food guidelines called the UChoose program.
UChoose supports healthy choices for staff, faculty,
students, patients and visitors. Because UIHC Catering
Services is committed to providing healthy food options to
our clients, it is required that we provide 25% of the total
servings as healthy choices. Our menu has been
modified to meet this requirement.
Table Skirting
Table skirting and table tops
are provided for food and beverage tables free of charge
for Special Event Catering. Also included is two
additional tables with set-up and removal. Table
skirting and table tops are not included in the price of
Catering Business Express events events
but are available for rental. Please follow
this link
for more information about table skirting.
Flowers and
Specialty
Items
If your event requires
flowers or rentals from any other purveyor, our
staff will be happy to make those arrangements for you.
Emergency fees may also be added depending on the situation,
and will be evaluated on an individual basis.
Guest Book
A guest book is available for
retirements, farewells, or other appropriate functions at a
cost of $10. |
