To access COMPLIANCE & QUALIFICATIONS (CQ) https://compliance.hr.uiowa.edu/ you must login using your HawkID password.
To access IOWA COURSES ONLINE (ICON) https://icon.uiowa.edu/ you must login using your HawkID password.
HawkID Tools - http://hawkid.uiowa.edu
(1) Make sure you are using the correct password associated with your HawkID not your HealthcareID.
While your HawkID & HealthcareID are the same, passwords are not always.
To change your HawkID password to be the same as your HealthcareID password:
HawkID | Change Your Password - https://apps.its.uiowa.edu/pwtool/change
(2) Test your HawkID to Ensure your Account is not Locked/Verifty you are Using the Correct Password
Attempt to login to this site:
Test Your Account - https://login.uiowa.edu/uip/demo.page
(3) Web Browser Conflicts
You could be experiencing a web browser conflict; settings, browser caching, add-ons, etc.
Please attempt to access the resource in another web browser.
Web Browsers
Windows (try in this order): Chrome, Firefox, and then IE
Mac (try in this order): Safari, Chrome, and then Firefox
Web Browsers for Home
Web Browsers for Mac - http://download.cnet.com/s/browsers-web/mac/
Web Browsers for Windows - http://download.cnet.com/s/browsers-web/windows/
Web Browsers for Work
Windows: Internet Explorer (IE) is installed as the default browser on HCIS computers.
Mac: Safari is installed
as the default browser on HCIS computers.
If your work computer does not have another web browser, contact HCIS via e-mail or their website to request other browsers.
Information to include when contacting HCIS.
Subject: Your Computer’s number (e.g. M12345) | Please Install Chrome and Firefox
Body: I would like Google’s Chrome and Mozilla’s Firefox browsers installed on my computer (e.g. M12345).
Browser Caching
You may also try clearing browser cache in your current web browser.
What's a browser cache? How do I clear it? Why would I want to? - https://askleo.com/whats_a_browser_cache_how_do_i_clear_it_and_why_would_i_want_to/
It includes detailed instructions for Microsoft's Internet Explorer, Google's Chrome, and Mozilla's Firefox browsers.
How to Clear the Cache and Cookies in Your Web Browser - Article 719 - http://its.uiowa.edu/support/article/719
Add-ons
Some web broswer add-ons could be creating issues, disabling is a good way to test.
How to Disable Add-On in Internet Explorer (IE)