Receiving an Unauthorized message?
When you click:
Go back to the (This Link) page and perform a regular Refresh / Reload (F5 Key).
Still having issues? Proceed to next steps.
Hold down the [Ctrl] key and push the F5 key or follow the steps below to perform a force Refresh / Reload.
Internet Explorer (IE)
Hold the key and click
More information:
How to Clear the Cache and Cookies in Your Web Browser - Article 719 - http://its.uiowa.edu/support/article/719
"Clearing Cache and Cookies is a way we can be sure that any issues you may come across are actually something wrong with the website, rather than inconsistencies caused by using different browsers."
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