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VPMA Voice

Last week, around 1,200 UI Health Care employees took part in the launch of our ‘Iowa Experience: Excellence Every Time’ service excellence initiative. The feedback from participants has been extraordinarily positive, and we are excited about the opportunities that lie ahead for enhancing the service we provide to our patients, visitors, and each other.

Employees who were not part of the event may be wondering, “What about me?” and “What’s next?” Be assured that the launch was only the beginning of our efforts to bring everyone on board. To start, those who attended the training were asked to serve as “champions for change” and to personally commit to consistently delivering excellent service, every time.

One of the first steps we are taking to improve service is the implementation of ‘The Iowa Greeting,’ which was developed in-house by the Ideal Arrival Experience Team. The greeting, dubbed “A NOD and A Thanks (ANODAT),” is a simple formula designed to optimize the patient experience.

  • A = Acknowledge and Greet
  • N = Name
  • O = Occupation
  • D = Duty/Task
  • A = Anything Else (I can do for you)?
  • T = Thanks

We want to encourage everyone to begin using ‘A NOD and A Thanks’ in all of their encounters. If we can achieve this simple behavioral change, we can start to make a concerted difference in our quality of service.

Plans are in place to build upon the momentum we’ve gained and we will continue to roll out additional activities over the coming months. Providing outstanding service is at the very heart of our vision, and I hope that everyone will embrace this opportunity to make a positive impression.

Signed, Jean Robillard

Davidson to give 2011 University of Iowa Presidential Lecture Feb. 27

Beverly Davidson, PhD, an internationally recognized expert on inherited diseases, gene therapy, and a leader in developing novel therapies for brain disorders, will discuss her work and the status of the field of gene therapy at the 2011 University of Iowa Presidential Lecture. The lecture is at 3:30 p.m. on Sunday, Feb. 27 in the 4th Floor Assembly Hall at the Levitt Center for University Advancement (LCUA). Davidson is the vice chair of the UI Department of Internal Medicine, director of the UI Gene Transfer Vector Core, and associate director of the Iowa Center for Gene Therapy. She is also the Roy J. Carver Biomedical Research Chair in Internal Medicine and a professor of neurology, molecular physiology, and biophysics. A public reception will follow in the LCUA Wyrick Rotunda.

‘Best Doctors in America’ recognizes 316 University of Iowa physicians

The 2010–11 “Best Doctors in America” database recognized 316 outstanding physicians from UI Hospitals and Clinics and UI Children’s Hospital. The selected UI physicians comprise 60 percent of the 525 individual Iowa physicians on the nationwide database. Congratulations to all of our physicians and scientists who provide excellent medical care, expand and develop new and better treatments through research, and train the next generation of physicians, and who were chosen for this much-deserved honor. More information can be found at: http://www.bestdoctors.com.

Carver College of Medicine Faculty Awards Banquet honorees

Congratulations to the following individuals honored at last week’s 2011 Carver College of Medicine Faculty Awards Banquet:

  • Dale Bieber, MD, Darren S. Hoffmann, PhD, and Lori L. Wallrath, PhD, for the University of Iowa Collegiate Teaching Award
  • Peter A. Rubenstein, PhD, for The Carver College of Medicine Faculty Service Award
  • Harold P. Adams Jr, MD, for The Dr. Ernest O. Theilen Clinical Teaching and Service Award
  • Frank A. Mitros, MD, for the J.P. Long Teaching Award in the Basic Sciences
  • Sarah England, PhD, and Satish Rao, PhD, for the Regents Award for Faculty Excellence
  • Chris Buresh, MD, for the Leonard Tow Humanism in Medicine Award

Humanities Distinction Track

The Carver College of Medicine recently announced its new Humanities Distinction Track. This track is an opportunity to encourage, support, and recognize medical students who pursue scholarship in ethics, writing, or the humanities. The track is co-directed by Lauris Kaldjian, MD, PhD (Ethics/Humanities), and Jason T. Lewis, MFA (Writing/Humanities), and will promote students’ growth as professionals and also further the promotion of humanism in medicine. Additional details about the track are available online.

125th anniversary seminar in the UI College of Pharmacy

Susan Winckler, ’92 BS Pharm, JD, current President and CEO of the The Food and Drug Law Institute and Former Chief of Staff of the U.S. Food and Drug Administration, will present: “Federal Health Policy: The Players, The Field, and the Playbook,” on Tuesday, February 22, from 2:30 to 3:30 p.m. in the College of Pharmacy Zopf Auditorium.

To Your Heart Be True

UI Heart and Vascular Center is pleased to offer a contest and a new program for American Heart Month in February. You can show your creative side by entering our “To Your Heart Be True” song-sharing contest. Learn more about the contest and prize at the “To Your Heart Be True” tab at http://medcom.uiowa.edu/heartmonth/to-your-heart-be-true-project/. It is not too late to sign up for the “28 Days to Heart Health” program. Sign up to receive daily e-mails offering ways that you can improve your heart health. Information varies from exercise tips to heart-healthy recipes to stress reduction techniques. Learn more by registering online.

Storm Stories on The Point

From staff who cross-country skied to work to others staying overnight in the hospital, many UI Health Care faculty, staff, and students exhibited true ingenuity when it came to getting to work during the recent “monster snow storm.” Take a minute to read the stories already submitted and share your story with your colleagues on The Point. When you get to the page, click on “Add a new announcement” to post your story.

 

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