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As we launch our ‘Iowa Experience: Excellence… Every Time’ service excellence initiative this week, all of us involved with UI Health Care have an opportunity to make a positive—and very visible—difference. By working together as a team to improve service, our patients, visitors, and all of us benefit.

As a complement to this week’s service excellence event, today we begin the training phase of our new Service Excellence Ambassador pilot program. The Service Ambassadors will be the “face of UI Health Care,” tasked with enhancing the arrival experience. To guarantee outstanding service to those who walk through our doors, the new Service Ambassadors were chosen for their strong interpersonal and communication skills, proactive work ethic, and ability to make a compassionate connection with our patients and guests. Upon completion of their training, the Service Ambassadors will be stationed at key entrances of UI Hospitals and Clinics, as well as walking through the halls to assist those in need.

Providing quality service means making each person you encounter the most important person in your life at that moment—whether that’s communicated through a smile, an offer to help with directions, or a “thank you” to patients who have entrusted us with their care. Like our new Service Ambassadors, I hope you, too, will be a vital part of the team that helps ensure that our patients and visitors have an excellent experience every time.

Signed, Jean Robillard

UI Health Care TODAY set for February 17

Everyone working, learning, and volunteering with UI Health Care is invited to the “UI Health Care TODAY” staff forum at noon on Thursday, Feb. 17 in the East Room (Elevator F, Level 8), UI Hospitals and Clinics, or to view the forum in a live webcast on your computer from The Point. Topics for this forum include: a UI Children’s Hospital update, the employee recognition program, the new employee classification rollout, heart health month, and UI Health Care awards and recognitions. Online and live audience members also have a chance to win a door prize for correct answers to the Question of the Day. And, as always, audience questions are encouraged!

Former nursing director establishes scholarship for UI Hospitals and Clinics nurses

A gift to the UI College of Nursing will improve patient care at UI Hospitals and Clinics by providing advanced education assistance for UI nurses. Sally Mathis Hartwig, a UI graduate and former director of nursing at UI Hospitals and Clinics, contributed $50,000 to establish the Sally Mathis Hartwig Scholarship through the UI Foundation. The scholarship will be awarded annually to two nurses currently employed by UI Hospitals and Clinics who are seeking an advanced degree through the College of Nursing. Candidates must demonstrate excellent clinical skills and leadership potential. For more information about the scholarship, contact LouAnn Montgomery, senior associate director of Nursing Services and Patient Care Services, at 356-3959; to learn more about contributing to the scholarship fund, contact Bridget Hoffman, development director at 335-3305 or bridget-hoffman@uiowa.edu.

Proton beam presentation

Stephen M. Hahn, MD, professor and chair of the University of Pennsylvania’s Department of Radiation Oncology, will be giving a proton beam therapy presentation from 11 a.m. to noon today in UI Hospitals and Clinics Clasen Board Room (Elevator H, Level 1). Interested faculty and staff are invited.

Corridor Business Journal Health Care Heroes

Last week, the Corridor Business Journal (CBJ) named the recipients of its 2011 Health Care Hero awards. Those honored were profiled in the Feb. 7 issue of the CBJ and formally recognized at the Health Care Heroes Luncheon on Friday, Feb. 11 at the Cedar Rapids Marriott. The Health Care Hero Awards were created by the CBJ as a way to recognize the excellence of organizations and individuals who promote innovation, encourage emulation of successful programs, educate the general public, contribute to the enhancement of the value and quality of health care and, ultimately, give well-deserved recognition for major accomplishments.

UI Health Care recipients included: Patrick Brophy, MD, (Physician category); Kris Westphal, (Volunteer); and UI Heart and Vascular Center’s Mechanical Circulatory Support Program, (Advancements in Health Care).

Patient Safety Net Incident Reporting System upgrade

An upgrade to the Patient Safety Net Incident Reporting System (PSN) will occur on Wednesday, Feb. 16. In order to do the work, the current system will be down Monday and Tuesday, Feb. 14 and 15. To enter a case during downtime, simply click the PSN icon on the clinical workstation desktop to access a Web survey where the PSN information can be inputted. For assistance call the PSN Help Line at 467-6543. More information about the upgrade and general PSN information is available on The Point under “Everyday Tools/PSN Resources.”

All UI Health Care faculty and staff are responsible for reporting any errors, near misses, or unsafe conditions that affect the safety of our patients, visitors, or co-workers. If you have questions, contact Viki Kron at viktoria-kron@uiowa.edu or 384-9511 or Kim Erlandson at kimberly-erlandson@uiowa.edu.

Valentine’s Day Tribute Concert: Music from the Heart

Stop by the Colloton Pavilion Lobby (Elevator F, Level 1) of UI Hospitals and Clinics at noon today to enjoy the sounds of J.S. Bach, Henri Eccles, Fritz Kreisler, Serge Koussevitzky, and others performed by Hannah Holman (cello), Mark Bernat (double bass), and Minji Kwon (piano). This tribute concert will include beautiful classical music interspersed with tributes from those whose loved ones have been affected by heart disease and stroke. This special program is held in support of this month’s 28 Days of Heart Health program. For more information, go to http://medcom.uiowa.edu/heartmonth.

2011 Internal Medicine Research Day Poster Competition Winners

Congratulations to the winners of this year’s UI Department of Internal Medicine Research Day poster competition: Eun-Mi Kim, PhD, Best Basic Science Poster; Steven Kunkel, MD, Best Clinical/Translational Poster; and Rory Sears, DO, Best Poster by a New Investigator.

Share your storm stories

From staff who cross-country skied to work to others staying overnight in the hospital, many of us exhibited true ingenuity when it came to getting to work during the “monster snow storm” the first week of February.

Please take a minute to share your story with us and your colleagues at this link to The Point. When you get to the page, click on “Add a new announcement” to share your story.


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