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What makes you feel valued and respected as a colleague? What makes you feel good about coming to work? If you were a patient, what would make you feel welcome and well-cared for? These important questions will be at the forefront of ‘The Iowa Experience: Excellence Every Time,’ training sessions scheduled next Tuesday and Wednesday (February 15 and 16) at the Iowa Memorial Union.

This new initiative will be a great opportunity for a broad cross-section of over 1,200 UI Health Care employees to come together to talk about our current quality of service and what our standards for service excellence need to be moving forward. During the sessions, participants will discuss their thoughts and recommendations on service excellence and we will utilize this information to develop a set of enterprise-wide expected behaviors aligned with our ICARE Values of innovation, collaboration, accountability, respect, and excellence. There will also be presentations on creating the ideal patient experience given by the Disney Institute, as well as members of our own leadership and select front-line staff.

This launch is just the first in a series of educational opportunities focused on quality of service that will ultimately reach everyone who works, learns, or volunteers within UI Health Care. Each of us can make a positive impact for our patients, their families, our visitors, and each other when we choose to give our best and provide an excellent experience every time.

Signed, Jean Robillard

Regents approve plan for UI Children’s Hospital

The Iowa Board of Regents has approved the design and budget plan for a new $271 million UI Children’s Hospital. The new facility, to open in 2015, is part of a 10-year, $1.1 billion expansion. Building the new UI Children’s Hospital is a critical step in advancing the strategic master facilities plan that will meet the health care needs of our patients and families in the 21st century. This project, in particular, will enhance health care services to children and their families across Iowa by creating a state-of-the-art facility that incorporates sophisticated health information technology. The new UI Children’s Hospital tower will offer 195 beds (an increase from the current 164 beds) and eight pediatric operating rooms.

State of Iowa ranked first in children’s health

The Commonwealth Fund, a private foundation working toward a high performance health system, recently announced that the state of Iowa ranked first on its State Scorecard on Child Health System Performance, 2011. The report examines states’ performance on 20 key indicators of children’s health care access, affordability of care, prevention and treatment, the potential to lead healthy lives, and health system equity.

28 Days of Heart Health

UI Heart and Vascular Center is offering a new program for American Heart Month in February: 28 Days of Heart Health. Sign up to receive daily e-mail updates with links to our 28 Days website and features to help you improve your heart health—from exercise tips to stress reduction techniques and more. Much of the content is interactive—you can download a video of UI Health Care’s “Chef Hib” Hilbert Stoelk preparing heart healthy meals, post a picture of yourself having gone red on National Wear Red Day (Feb. 4), sign up for a heart seminar, and learn about other events. Learn more by registering online at www.uihealthcare.org/heartmonth.

UI Hospitals and Clinics Food and Nutrition Services recognizes Heart Month

Throughout the month, UI Hospitals and Clinics Food and Nutrition Services will be distributing heart healthy recipes, handouts, buttons, and posters. Be sure to look for “Heart Healthy Choice” signs in the cafeterias and “Meatless Mondays” information— a nationwide campaign to reduce meat consumption to improve personal health. UI Health Care employees are encouraged to wear red every Friday in February. For more information, go to: http://www.meatlessmonday.com/.

CHAMPS promotes heart health

To promote heart health through February, CHAMPS will be lowering their packaged deals and usage fees to $395 for 12-months paid in full, $210 for 6-months paid in full, $37 for a monthly pass, and $5 for a day pass. CHAMPS, in the hospital at 6006 Carver Pavilion (Elevator D/E, Level 6), is a great place to exercise without the hassle of initiation fees or travel time and is open to staff and volunteers any time day or night.

American Medical Student Association presentation

The UI Carver College of Medicine’s American Medical Student Association and student government will present Adriane Fugh-Berman, MD, director of the Georgetown University-based non-profit PharmedOut, from 12:30 to 1:30 p.m. on Monday, Feb. 7. Fugh-Berman will discuss inappropriate pharmaceutical industry influences on CME and prescription practices. Everyone is welcome to attend. For details, contact Amy Young at amy.guimaraes@gmail.com.

Art exhibits for Black History Month

Three new exhibits in honor of Black History Month are now open for viewing in these hospital locations: 1st floor Carver Pavilion across from Wild Rose Gifts, 8th floor Colloton Pavilion across from the Project Art office, and 1st floor Colloton Pavilion near Hospital Administration. For more information, go to the Medical Museum website: http://www.uihealthcare.com/depts/medmuseum/.

UI Health Care on YouTube

Visit UI Health Care’s YouTube channel to see UI-produced videos on a wide range of topics—from patient and staff stories to healthy recipes. More than 60 videos highlighting UI Health Care accomplishments, events, and innovations can be found at http://www.youtube.com/user/uihealthcare.

Web addresses for UI Health Care construction projects

Construction of the Pappajohn Biomedical Discovery Building (adjacent to the Medical Education and Research Facility) will continue into January 2014. The Web camera to view construction progress is: http://walshgroup.com/news/pappajohn-web-cam.html.

You can also check on the progress of the new ambulatory care facility at Iowa River Landing (IRL) in Coralville on this Web camera. Building construction for IRL began in November and is expected to be complete in 2012.





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