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All of us play a role in ensuring that our patients and their families have an extraordinary patient care experience each and every time they set foot in our door. We know from patient surveys and other measures of patient satisfaction that we can do better in this area—and I know we all share the sentiment that our patients deserve our very best.
Improving the patient experience and delivering excellent service will be the focus of a new initiative to be launched in November. “The Iowa Experience: Excellence Every Time,” which was developed by inhouse teams and draws upon expertise from the Disney Institute, represents UI Health Care’s commitment to service excellence. Approximately 1,200 representatives from a broad cross-section of our clinical workforce have been selected to attend one of four halfday educational sessions on service excellence to be held November 2 and 3 at the Iowa Memorial Union.
Following this training, participants will serve as role models and “service champions” responsible for helping make a significant difference in service delivery throughout our clinical enterprise. The launch is intended to be the first in a series of educational programs focused on service excellence that will ultimately reach every employee within the organization.
The organizational change we seek will require a team effort, but ultimately each of us owns the outcome. As we sharpen our focus on outstanding service, it is my hope that we embrace this chance to provide our patients an excellent experience every time.
Flu vaccination program begins today
The 2010 UI Health Care Staff Influenza Vaccination Program has begun. All UI Health Care faculty, staff, and volunteers can receive a free seasonal influenza vaccination today through Dec. 31, 2010. Check your e-mail for more information and the schedule of vaccination sites and times.
This year’s program requires a mandatory response, which means that all UI Health Care faculty and staff members who are “health care compliant” will be required to visit a mobile vaccination site or the University Employee Health Clinic (UEHC) to either receive a vaccination, indicate that they received a vaccination elsewhere, or decline. All badges will be swiped and responses will be recorded and monitored for compliance. If you don’t know if you are classified as “health care compliant,” please check with your supervisor or HR representative.
As health care workers and members of the UI Health Care community, we have a special responsibility to stop the spread of influenza and should be committed to doing everything possible to protect our patients, their families, and ourselves from becoming ill with influenza—a process that begins with a yearly vaccination.
UI Health Care advertising campaign returns
Beginning this week, UI Health Care’s “Where you go first does matter” advertising campaign returns. The TV, print, and radio commercials will focus on the Holden Comprehensive Cancer Center and UI Heart and Vascular Center, with ads appearing in Iowa City, Cedar Rapids, the Quad Cities, Dubuque, Waterloo, and Des Moines. Check out the full schedule on The Point.
UI Heart and Vascular Center honored for