WHAT YOU’LL NEED:
TROUBLESHOOTING“I can’t see or hear anything…”
CAUSE: Your video player is outdated or your speakers or computer volume are configured incorrectly.SOLUTIONS:
- Check to see that you have the latest version of your media player.
- Windows Media Player: http://www.microsoft.com/windows/windowsmedia/players.aspx
- Mac users: Make sure that you have the latest version of Flip4Mac installed. Available at: http://www.microsoft.com/windows/windowsmedia/player/wmcomponents.mspx
- Adobe Flash Player: http://get.adobe.com/flashplayer/
- QuickTime: http://www.apple.com/quicktime/download/
- Check that your speakers are plugged into the correct output of your sound card (usually surrounded by a green circle) and that they are powered on and the volume is turned up.
- Check the level of your volume control (Windows/Mac: speaker icon in the notification area next to the clock.) Make sure that it isn’t muted or very low. If you’re a Windows user, double-click the speaker icon and ensure that the “Wave” level is not muted and turned up (adjust using the volume slider). You can also do this by going to Start - Programs - Accessories - Entertainment - Volume Control.
- Try playing another video or DVD, or play a video on http://www.youtube.com
- If you still have problems, contact the HCIS HelpDesk (6-0001) or University ITS HelpDesk (4-HELP) for assistance.
“The video starts and stops or pauses for a long time…”
SOLUTION: Pause the video to let part of the file download to your computer; then try playing it again.
- There may be too much network traffic or your Internet connection may not be fast enough.
- Your computer might be too old to process that much information.
WHAT VERSION DO I NEED?